Frequently Asked Questions

Welcome to MOIKANA ROOTS — a world of handmade crochet, earthy colours and free-spirited style. 🌿

Here you'll find answers to our most frequently asked questions. If you need further assistance, we're always happy to hear from you.

1. Are your products handmade?

MOIKANA ROOTS celebrates handmade crochet and the beauty of individual craftsmanship. Each product listing explains the specific details, materials and features of the item. Please check the description to learn more about the piece you're interested in.

2. Will my item look exactly like the photos?

Handmade items may have small variations in texture, shape and finishing. Colours may also appear slightly different depending on your screen settings. Please refer to the product photos and description for the most accurate information about each item.

3. Can I request a custom colour or size?

Customisation may be available for selected products. Please contact us before placing your order to discuss the available colours, sizing options, price and preparation time.

4. How do I choose the right size?

Please check the measurements and sizing information provided on each product page before ordering. If you need help choosing a size, contact us and we'll do our best to assist you.

5. How long does order processing take?

Processing times depend on product availability and whether an item is ready to ship or made to order. Please check the product description for any specific preparation times. Processing time is separate from shipping time.

6. Where do you ship?

We offer shipping to Portugal and selected European destinations. Available delivery options and shipping costs are displayed at checkout once you enter your delivery address.

For more details, please visit our Shipping & Delivery page.

7. How much does shipping cost?

Shipping costs depend on your destination and order value. Eligible orders may qualify for free shipping under the conditions displayed in our Shipping & Delivery policy and at checkout.

8. Can I track my order?

If tracking is available for your chosen shipping service, the details will be included in your shipping confirmation. Tracking information may take some time to become active after dispatch.

9. What payment methods can I use?

The payment methods available for your order will be displayed at checkout. Please select your preferred available option when completing your purchase.

10. Can I return or exchange an item?

Returns and exchanges are subject to our Refund Policy and applicable consumer rights. Please review the policy before purchasing. If you have a question about a particular item or order, contact us for assistance.

11. How do I care for my crochet items?

Care instructions depend on the yarn and materials used in each piece. Always follow the care information provided with the product. When in doubt, gentle handling and avoiding unnecessary friction can help preserve the texture and shape of handmade crochet.

12. How can I contact MOIKANA ROOTS?

If you have questions about a product, a custom request or an existing order, please visit our Contact page. Include your order number when contacting us about a purchase so we can assist you more efficiently.

Thank you for choosing MOIKANA ROOTS and supporting the beauty of handmade creations.

ROOTED IN NATURE. MADE FOR THE SOUL.